A teacher is having trouble logging into his account, what can I do?

There are several reasons why a teacher may be having trouble logging in. Try the steps below to resolve this issue.

Did the teacher receive a welcome email?

When the teacher has not received a welcome email, the teacher does not have access to his or her account.

Have you sent the welcome email, but the teacher did not receive it?

There are a number of reasons why a teacher may not have received a welcome email. You can check the following:

1. Check the spam (or junk) folder
2. Check if the email address is entered correctly into Momoyoga
3. Try to send the message again

Did the teacher receive the welcome email, but the teacher cannot log in?

• Let the teacher request a new password
• Send a new welcome email to the teacher